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COUNSELLINGWork Complaints procedure


Complaints Handling Procedure


It is the aim of COUNSELLINGWork to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.


This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.


If you have a complaint:


If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact Michaela Sheppard – Lead Therapist.


We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.


To register a complaint contact us by either:


calling us on 07715 832631

or write to us at COUNSELLINGWork, Suite 5, 31 Hyde Gardens, Eastbourne, BN21 4PX

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